Q: What is APO Box?
Q: Will APO Box forward letter, bulk, or junk mail to my APO address?
Q: What forms of payment do you accept?
Q: Why do I need to keep a credit card on file?
Q: My credit card was decline? What do I need to do?
Q: How long will it be before I receive my order?
Q: Can I expedite my shipping?
Q: What are the mailing restrictions for APO/FPO Addresses?
Q: What are the physical restrictions for APO/FPO packages?
Q: What happens to my package if it exceeds the physical restrictions?
Q: Why should I insure my packages?
Q: Can I track an Insured Mail item?
Q: What do I need to file a claim for a damaged insured article?
Q: How do I file an Insurance Claims?

- More Questions? Check out our APO FPO shipping FAQ
- Want to find the location, base and country of an APO FPO? Check out our APO finder

Q:  What APO Box?

APO Box™ is a private company that ships packages sent via FedEx™, UPS™, and DHL™ to military APO FPO addresses overseas. We started the company because we were active duty military posted overseas and found it frustrating that major companies like Apple and Target do not ship to APO FPO addresses. Most large online companies have bulk shipping contracts with UPS, FedEx and DHL. In order to get the best rates an online company sole contracts with one shipping company. The exclusives shipping contract excludes shipping via the United States Post Office (USPS). USPS is the only method that can be used to send to military APO and FPO addresses. To solve this, we issue anyone with an APO or FPO address a valid US address to ship any package to. We then forward your mail via the US postal service.

Q:  Will APO Box forward letter, bulk, or junk mail to my APO address?

APO Box is a “package only” service at this time.  This address should not be used as a default mailing address and should be reserved for only packages. Any catalogs, cart sort, bulk or junk mail received delivered by US Post office will be rejected.  Any packages or envelopes sent via FedEx, UPS, DHL will be placed into a US Postal Service Priority Mail Flat Rate envelope or sent priority mail (whichever is cheaper) and then immediately sent to your “ship to” APO address as a standard package and fee.  This is done to keep your costs down and not clog the military shipping system.

Q: What forms of payment do you accept?

Our company accepts most major credit cards. You may use Visa, Master Card, American Express, and debit cards with the Visa or Master Card logo. PayPal can be used as a backup payment if your credit card on file is declined.

Q:  Why do I need to keep a credit card on file?

Each package received by APO Box is billed to the customers credit card on file before it is forwarded. The customer is responsible to keep credit card on file up to date which includes the expiration date, and sufficient funds to cover your account’s shipping fees.  If for any reason the card does not clear with the bank on three attempts, the account is subject to suspension.

Q:  My credit card was decline?  What do I need to do?

We will attempt to rebill your credit card for three days. We will then give you the option to pay via PayPal as your backup payment source. You will need to update your credit card information in order for your package to be shipped.  Please go to “My Account” and edit your credit card information.  However, we advise you to contact your issuing bank and confirm that the failure is not related to problems there with the declined transaction.

Q: How long will it be before I receive my order?

Priority Mail - Standard Transit Times (days)  
                      
Iraq: 11-13 
Kuwait: 11-13 
Afghanistan: 10-12
Germany: 7-9
Japan: 8-10
Korea: 8-10           

Listed transit times are measured from the local post office (Anywhere, USA) to arrival at a military postal unit overseas. This transit time includes three to four days to go from the local post office to the U. S. Postal Service "gateway" (New York or San Francisco).  While commercial aircraft are very consistent, there could be a large variation in transit times due to military aircraft schedules, weather, transportation and military operations in theater, or movement of a service member's unit.

Q: Can I expedite my shipping?

Sorry, the USPS does not have expedited shipping for shipments to APO/FPO addresses.

Q:  What are the mailing restrictions for APO/FPO Addresses?

The following items are prohibited:
· Aerosol cans
· Firearms
· Flammable materials
· Liquids and powders
· Lottery tickets
· Poisons
· Alcohol and liquor
· Ammunition
· Drug paraphernalia
· Fireworks and other explosives
Please view our APO FAQ page for more APO/FPO Specific questions.

Q: What are the physical restrictions for APO/FPO packages?

Maximum weight: 70 pounds.
Maximum length and girth: 108 inches.
Length = longest side of the box
Girth = measurement around the thickest part of the box

Q:  What happens to my package if it exceeds the physical restrictions?

For a $30 fee, our shipping team is standing by to attempt to repack your package to be APO/FPO friendly.  If the package is too large, APO Box will forward it to your backup shipping address.        

Q:  Why should I insure my packages?

Insuring provides coverage against loss or damage up to $5,000. The fee is based on value of item.

Q:  Can I track an Insured Mail item?

At the present time, you cannot determine the status of an insured item.  Insurance does not provide tracking for the item; the USPS is not able to tell you where the item is within the mail stream or when it will be delivered.

Q:  What do I need to file a claim for a damaged insured article?

Proof of Damage or Partial Loss of Contents for insured items:
If the article was damaged - or if some or all of the contents were missing - take the article, box, wrapper, and all packing materials to your local Post Office immediately with the required documentation.

Proof of Complete Loss

• For unnumbered insured items and items insured online for $50 or less:
  • If the article was never delivered a written and signed document from the addressee (such as a letter) dated at least 21 days from the date of mailing (15 days for Registered Mail), that states the addressee did not receive the article. The statement, or a copy of it, must be attached to the claim.
• For numbered insured, Registered Mail, COD, Express Mail, or items insured online for more than $50:
  • Proof of loss is not required

Q: How do I file an Insurance Claims?

Shipments mailed domestically (to or from any address in the United States).  APO/FPO shipments included. Claims for all services can be filed with APO Box after 45 days for priority mail and 60 days for parcel post. Download PS Form 1000, Domestic Claim or Registered Mail Inquiry, and complete the customer portion. You may submit the completed form to APOBox.com. With the completed claims form you will need to provide evidence of Insurance and evidence of value. Depending on the type of claim, you will need to provide proof of damage, proof of loss, or partial loss of contents.